Frequently Asked Questions — Quick Answers to What You‘re Wondering
We get a lot of questions. Here are the ones we hear most often, with straightforward answers. If you don’t see what you‘re looking for, just reach out through our contact page — we’re always happy to help.
Orders & Payment
Q: How do I track my order?
A: Once your order ships, you‘ll receive an email with a tracking number. Tracking is typically provided within 7 working days after shipment. You can use that to see where your package is at any time. No tracking email? Check your spam folder, and if it’s still not there, let us know.
Q: Can I change or cancel my order after placing it?
A: We start processing orders pretty quickly, so we can‘t always guarantee changes or cancellations. If you need to make a change, contact us as soon as possible through our contact page. If your order hasn’t been packed yet, we‘ll do our best to accommodate you.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Apple Pay and Google Pay. All transactions are processed securely.
Q: Will I be charged sales tax?
A: Sales tax is calculated based on your shipping address and applicable state and local tax laws. The total will be shown at checkout before you complete your purchase.
Products
Q: What kind of products do you make?
A: We specialize in gaming peripherals — mechanical keyboards, Hall Effect keyboards, gaming mice, headsets, and more. Everything is designed for performance, whether you‘re gaming competitively or just want a better typing experience.
Q: What’s the difference between mechanical and Hall Effect keyboards?
A: Mechanical keyboards use physical switches for tactile feedback. Hall Effect keyboards use magnetic sensors for faster response, smoother actuation, and greater durability — making them ideal for competitive gaming.
Q: Do you offer customization options?
A: Yes. We build MCHOSE HUB, a web-based driver that lets you remap keys, set macros, adjust lighting, build profiles, and more. It‘s fast, flexible, and works across all our devices.
Q: What’s your warranty policy?
A: We provide a 2-year limited warranty on all products. If you encounter any quality issues, please contact us through our contact page with relevant images or videos, and we‘ll assist you.
Shipping
Q: How long does shipping take?
A: Processing takes 1-3 business days. After that, standard shipping is usually 5-7 business days, with expedited options available at checkout. Delivery times are estimates, not guarantees.
Q: Do you ship overseas?
A: Yes, we ship worldwide! Shipping costs will apply and will be calculated and added at checkout. International orders may also be subject to customs fees or import duties.
Q: My package says delivered but I don’t have it — what now?
A: First, check with neighbors or anyone else at your address who might have accepted it. If you still can‘t find it, contact the carrier directly with your tracking number to file a claim. We’re happy to help with any information you might need.
Returns & Refunds
Q: What‘s your return policy?
A: You have 30 days from the date you receive your order to request a return. Items must be unused and in their original packaging. Final sale items are not returnable. See our full Returns & Refunds policy for all the details.
Q: How do I start a return?
A: Reach out to us through our contact page with your order number and reason for return. We’ll send you instructions on what to do next.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, we‘ll process the refund within 5-10 business days. Your bank or credit card company may take additional time to post the refund to your account.
Account & Site
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. But creating an account makes it easier to track orders, save your shipping information, and access your order history.
Q: How do I reset my password?
A: Click the “Forgot Password” link on the login page. We’ll send you a link to reset it.
Q: How do I unsubscribe from emails?
A: Click the unsubscribe link at the bottom of any promotional email. You‘ll be removed from our marketing list, but you’ll still receive order-related communications.
Still have questions?
We‘re here for you. Just head to our contact page and drop us a message. Our customer support is available Monday to Friday from 9 AM to 6:30 PM CST. We usually respond within 1-2 business days, and we genuinely enjoy hearing from our customers. Nothing makes us happier than making sure you have the best experience possible.